Delivery Policy

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Delivery & Returns

extracted from full terms and conditions


  1. DELIVERIES: All deliveries unless advised otherwise in writing MUST be opened (de-boxed) in front of the driver prior to signing for the goods, and inspected for damage. If any damage is found it MUST be signed for as "damaged". If this procedure is not followed you will NOT be insured for any loss. All damage claims MUST be reported within 24 hours of delivery.
  2. STANDARD DELIVERY means up to 5 working days from placing the order, however we do aim for next day delivery. Items will be delivered using a courier service or pallet service depending on the total weight and value of the order. Lightweight/low value items are normally despatched by 1st Class Post. Full details available upon request. Please contact us if you have any special delivery requirements eg delivery via tail lift vehicles, weekend deliveries, timed deliveries, unpaved or narrow pathways etc.
  3. FREE DELIVERY is for UK mainland only, excluding Scottish Highlands, and Offshore Islands, Scottish Highlands this includes but is not limited to G83, G84, IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA38, PA41-PA78, PH17-44, PH49, PH50, HS1-9, TR21-25, ZE1-3 if you are in any doubt then please call prior to ordering as there will be a surcharge to your order. Please note we reserve the right to refuse any orders for shipment into Scotland.

    If the Purchaser wishes to return non-defective unused goods this must be done within 14 days of the purchase. The Company must be contacted by either telephone or email and a returns number will be issued, without a returns number the goods will not be accepted back into stock. We would also recommend you use a "registered service" ie: Royal Mail Business Post or similar courier as goods will not become our responsibility until signed for by a member of our staff.

    You the customer are liable for the cost and safe return of the goods irrespective of the stipulated return period. A full refund less the original list postage cost (£60 per unit and/or shipment. Pallet deliveries may be higher) will then be credited to the original method of payment. 

    All returnable items must be in "as-new" condition, with complete and undamaged packaging. Refunds for returned goods will be made at the price at which the goods were purchased. Any courier charges incurred by iXus Distribution Ltd for the return of goods will also be deducted from the refund amount.

    If goods have been used or the packaging incomplete or damaged a partial refund will only be issued, with an amount to be deducted to reflect diminished value of the goods minus any return shipping costs. 

    All sales are trade sales and are refundable at our discretion. 

For full terms and conditions please click here